Our commitments
Security
At leCar.ch, the safety of our passengers is at the heart of every assignment. We are committed to providing impeccable transportation services, combining human expertise, technical rigor and strict compliance with Swiss regulations. Our vehicles are geolocalized, so we can check strict compliance with legislation (speed, breaks, working hours…). We’ve thought of every detail to guarantee trouble-free journeys for business, school or tourism in Geneva, Switzerland or Europe.
Our safety standards
- All our drivers have a coach license (D), and 9 out of 24 have a trailer license > 750kg.
- Rigorous vehicle maintenance ensures perfect running order
- Safety equipment (belts, fire extinguishers, hammers, 1st aid kit, etc.) is checked weekly
- We have booster seats for our younger customers.
- We use appropriate special equipment (snow tires, chains, ski boxes, etc.).
- Each driver takes at least 1 day of OACP training per year: 1st aid, regulations, eco-driving, customer service...
- Chainage training takes place every autumn for all drivers.
- We ensure strict compliance with OTR regulations (rest periods, working days, amplitudes, driving hours, breaks, etc.).
Our safety approach
- At least once a month, all driver and vehicle tachograph cards are uploaded to our Tacho Plus tracking software.
- All driver work data is recorded: working days, working hours, driving time, daily and weekly rests, breaks, speed...
- The operations team monitors compliance with all regulations, and implements corrective action where necessary.
Comfort
Our coaches are equipped with every comfort: reclining seats, footrests, USB sockets, mini bar, coffee machine, DVD player, microphone, toilets, conviviality tables, air conditioning…
We have booster seats and baby seats for our younger customers.
Customer service
At leCar.ch, customer service isn’t just about transportation: it’s about delivering a truly seamless, elegant and perfectly controlled experience. Every service is designed to meet the highest expectations, with particular attention paid to comfort, welcome and quality of service.
Thanks to the geolocalization of all our vehicles, we know where they are at all times, so we can anticipate any potential delays or unforeseen events and put in place the necessary alternative solutions.
Our commitments
- Vehicles in top-of-the-range finish, perfectly equipped, maintained and cleaned
- Carefully selected, trained and supervised drivers
- Rigor and professionalism: punctuality, discretion, smooth and safe driving, keen sense of welcome and service.
- Standing: white shirt, black tie, sweater and parka, with company logo
- International outlook: the team includes drivers who speak French, English, Spanish, Portuguese and Italian.
- Meticulous preparation and monitoring of mission progress
- Analysis of driver and customer feedback, followed by continuous improvement measures
Satisfaction
We do our utmost to ensure your journey is punctual, comfortable and pleasant, and of course to guarantee your complete safety on board our vehicles.
We are always available and flexible, to adapt to your every wish.
Your opinion counts!
As part of our continuous improvement process, we are always ready to listen to our customers and take your suggestions into account.
